When you’re running a small business you realise you can’t do everything for yourself. There is conceivable way that a single entrepreneur can manage everything for themselves; you have to bring in outside help to allow you to achieve your ambitions for business growth.
Outsourcing is always a testing time for a business. You have to do it, but that doesn’t mean you’re going to enjoy the process. After all, you’re entrusting your business essentials to someone else– so you have to know that the people you outsource to are capable of fulfilling the task.
This is true no matter what you’re outsourcing; be it your SEO practices or your customer service; a small project or a huge continual contract, you want your business to benefit from the outsourced work. To help with this goal, here’s an overview of the basic fundamentals of outsourcing, and how they can help ensure you’re always happy with the results.
Feedback Is Your Friend
Before you go hiring a company for work, you have to know what others who have hired that company have thought of their work. Many companies will put their positive feedback right on the company website for all to see, as is the case for King Kong digital agency reviews and other companies who are proud of their testimonials. So your first stop should be the company website, and if the company doesn’t have a page of reviews, then maybe you should worry.
Secondly, look at business forums and run searches for the name of the company you are considering using. This should illuminate any red flags and warnings if they’re there to be found.
Get A Contract
Never, ever, ever agree to outsource work with only a verbal contract. Messages on Skype and emails don’t count either. Agree a written contract, detailing exactly what you’re expecting, and when the company expects to be able to deliver it. Any good company will be happy to oblige in this request; again, if they’re not, then that’s a worrying sign.
When you first place an order with another company, you should start small. Place a minor order that you can afford to be delayed/not done in time, and see how the process works. If there are any issues, or you’re uncomfortable with the way the company works, then that’s a warning sign that you should look elsewhere when outsourcing.
If, however, the process is smooth and you feel confident going forward, you can place a larger order for the future.
Again, if a company isn’t willing to accept a small order, then it might be worth asking them why. If there’s a justifiable reason, fine, but if their answer is just along the lines of: “we don’t like to do that”, then worrying might be a decent response.
Outsourcing doesn’t have to be complicated, but it can be incredibly difficult to know who to trust. If you do your research, get the relevant paperwork, and just start with a small order, then you should be able to manage the situation in the best way possible. Always be sceptical when outsourcing and you won’t go far wrong.